Support contact Billing contact General Account Information The Index Page FTP Access Telnet Access  9+ Character Names Wusage and Access Logs Checking Server Space Usage Changing Your Password Zip/Unzip Files Accessing Your Email

Please include the login name and/or domain name you are referring to when you write to support. We can't yet tell from your e-mail address, unless we happen to remember working with you before. If appropriate, tell us exactly what file(s) you are referring to. For emergency purposes only (i.e. if your site is down and you have no access to email) please call the voice number below and a representative will speak with you. If you call after regular business hours or on weekends, please leave your name and number on our voice mail and we will contact you as soon as possible. Remember, email is the most efficient means for providing technical support to our customers. Our voice support is ONLY FOR EMERGENCY purposes! Please don't abuse it.
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Billing contact

Customers will be invoiced monthly via email after their first month of activation. If you have not received your invoice email, please contact webhosting@neonnetworks.com as soon as possible. Accounts will be terminted if payment is not received within 10 days of activation or within 10 days of billing due date. 

For payments, send check or money order payable to: 
Neon Networks 
6705 South Kings Hwy 
Alexandria, VA 22306 
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General Account Information

Every customer gets his own password protected userid under Linux. By logging in with his userid, the customer gains access to his web storage space. Every userid "owns" a structure of disk subdirectories in the Linux file system. The "root" of this structure is the "home" directory, found at path "/home/userid." Note that this is somewhat similar to the MS-DOS directory structure, except that there is no drive letter and forward slashes are used instead of backward slashes. The path referred to above, however is in relation to our own servers. When you FTP to your account using your domain name and userid, you don't need to put in "home/userid." You will automatically be taken there. 

Inside the home directory are many files and other directories. The most important one is named "www". Every customer has his own separate "www" subdirectory. Files placed in the "www" directory are visible to remote browsers over the Internet, so this is where you want to place all your html documents, graphics, sounds, files, etc. which you want people to be able to access from the world wide web. For example, when a browser asks for URL http://yourdomain.com/page.html, Apache looks for the file: /home/yourdomain.com/www/page.html and sends it out.
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The Index Page

The filename of your home page should be index.htm or index.html. The webserver will automatically send the file at path /home/yourdomain.com/www/index.htm when a browser specifies http://www.yourdomain.com. When your account is set up, there will be an index.htm page already installed. This just tells anyone accessing your domain that your site is under construction and will be available soon. You will replace this file in the www directory with one of your own creation. If you wish to use any of the cgi features we provide that use Server Side Includes (SSI), you must name your page with the .sht or .shtml extension. You can put an index.htm file in any subdirectory that you wish, and it will be the default page served when you don't want your visitors to have to type a full page URL reference, for example, http://www.yourdomain.com/whatever instead of http://www.yourdomain.com/whatever/page.htm, or http://www.yourdomain.com/whatever.htm.
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FTP Access

Now that we know where the files have to be located in order to be visible from the Internet, just how do we put the files there? There are several ways, depending on your computer system. For the Macintosh, a program called "Fetch" is used. Microsoft Windows systems use "WS_FTP." Look further in this manual (Chapter 4 - FTP Instructions) for detailed instructions on each of these programs.
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Telnet Access

A telnet account is just another name for Unix/Linux userid. When you sign up with us, you get a userid and password. You may ask for more than one such userid.  Each telnet account for your domain has its own separate home directory, but shares the same www and FTP directories. 

You need a telnet program to access your telnet account. Click here to download SimpTerm, a recommended Telnet program (for PC).  You can also search for other Telnet programs by going to www.download.com. Simply put in yourdomain.com as the host, and connect to the server. When you are connected, you will be prompted for your userid and password. 

Some of the programs available at the shell prompt are: 
 

Note: 
If you experience problems with your telnet program when accessing the above programs you will need to make a entry in your login directories .bash_profile file. Just add the following to the last line export TERM=vt100. This will allow you to access all shell programs properly.
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9+ Character Names

A name of anywhere from 3-16 letters is legal for email accounts, FTP accounts, and telnet accounts. There is no limitation for file names on the server.
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Wusage and Access Logs

To count accesses, there is a directory called wusage in your www directory. To access it, just log on the Internet and with your web browser, go to: 

http://www.yourdomain.com/wusage 

You will see a webpage with statistics for your domain for the previous week. If you are a brand new domain, you won't see any statistics there yet. If you go to the link from that page leading to Weekly Reports, you will see a much more detailed report, including pie charts, graphs, etc. These reports are automatically generated for you once each week, and are stored in one place so you can compare weekly statistics easily. 

If you would like to see domain names in your stats and other programs rather than just IP numbers, put an empty file in your wusage directory called dns (no extensions). This will act as a switch and reverse authentication will be activated for the domain. 

In your home directory, you will see a file called access-log. You can download this file and open it in any word processor to see exactly what files were accessed, what domain the visitor came from, the dates and times of each visit, etc.
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Checking Server Space Usage

You can find out how much space is in use by the www files for your domain by using Telnet to log into your account and then from the Unix prompt, typing the following:

du -s /www/htdocs/yourdomain 

This will give you a report back of the number of kilobytes (k) all files in your www directory add up to. 

If you have an anonymous FTP area, also check: 

du -s ~ftp/yourdomain.com 

To check how much space is being used by files in your home directory, type: 

du -s $HOME 

Adding up the results from all three of these commands will give you the total amount of space you are using, but a simpler way of checking all three directories is to type: 

du * www/* anonftp/* -c 

You will then see a space report for each directory (-a to see for each file) and at the end, a total.
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Changing Your Password

To change your password, Telnet to your account. After logging in with your username and password, at the Unix prompt, type: passwd 

A script will ask you to type in your old password, then the password you want it changed to will be asked for twice to verify. This will not work for POP-only accounts. There is no way you can change the password for those accounts - they must be changed by sending us email and we will take care of it.
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Zip/Unzip Files

This puts the files "file1", "file2", and "file3" into a new zip archive called "myzip.zip". On the other hand, if you had the archive "myzip.zip" and wanted to get back the files, you would type: unzip myzip 

Typing zip or unzip by itself will give you a usage summary, showing nearly all the options available.
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Accessing Your Email

After Eudora has been installed, it must be configured to point to your server. To do this, start Eudora and select "Settings" from the menu bar. Most of the options are self explanatory. Here are the steps you need to perform to set up Eudora: 

1) Install and start up the Eudora program 

2) Select "Settings" from the "Special" menu 

3) Select the "Getting Started" tab, then under Real Name, enter your Real Name 

4) Under "POP Account" put yourdomain@yourdomain.com 

5) Leave Return Address blank unless you want people to send return email to you at a different email account 

6) If you use the Macintosh version, the radio button for TCP/IP connection should be highlighted 

7) Click the "Personal Information" tab (also only for the Macintosh version) 

8) Under POP account put yourdomain@yourdomain.com again 

9) Fill out the "Real Name" and "Return Address" as you did before 

10) Under "Dialup User Name" enter yourdomain (do not enter .com or .net here) 

11) Click the "Hosts" tab then enter yourdomain@yourdomain.com again under POP Account, and put yourdomain.com under SMTP Server. 

12) Go to the "Checking Mail" tab and make sure "Save Password" is checked. 

That's pretty much all the configuration Eudora needs. Many of the configuration areas will be filled in when you go to them, for instance it will usually fill in the POP account info where ever it needs it after you enter it the first time. Now, when you select "Check Mail" under the File menu, a window will pop up asking for your password. Enter in your password then click on the proceed button and Eudora will check to see if you have email. You can now send a test email message to yourself and then check to see if it gets returned to you. If you checked "Save Password" as in step 12, Eudora will not prompt you again for your password after the first time. If multiple users have access to your computer, and you don't want them to have access to your email account, make sure "Save Password" is unchecked. 

Your default email address is yourdomain@yourdomain.com, and that's where all your email will be sent to, unless other configurations take priority (such as autoresponders and redirects mentioned later).
Mail program samples

The sample assumes a domain name of fred.com 

Microsoft internet mail 

If you are familiar with the shell (Unix) programs, "pine" and "mail", you can use either of these to check and send email as well.